How we improved the Conversion Rate by 150%

Within 6 months

Actually, I won't spoil everything, and it's all very confidential, so if needed, feel free to send me a message and I'll gladly talk about this specific topic.

First things first. For this specific Company, the Covid crisis has been a huge moneymaker, thrusting overall digital revenue for what was a really Brick n Mortar retail model.

Then, as I took place is this new office, Business people were struggling at maintaining a high revenue as users were returning to normal life after the Covid crisis.

Indeed, CRO was not a priority here, business used to be excellent during the crisis, as people were forced home and buying from the web, no matter the overall UX. When you really need something, you don't care of the obstacles, right ?

Las, growth was downscaling and the objectives were high, so we had to do something.

Goddamn, what is wrong with this website ?

Conducting a first wide UX audit of the aforementioned, I noticed around 150 pain points in a "normal user journey", from search to payment. Several were quick wins, other were more of a struggle to get going, but yeah, there was a huge gap to cross.

Choosing the fights

In a rather large and complex environment, the deal was to clear a path so that the roadmap would not seem too expensive to the IT team.

Let's talk about onboarding

Users want to login fast and easy. Why bother with a long form ?

This rather simple trick has throttled new users'onboardings and account creations, some of them even considering the process "too fast" :)

Add to cart as a new wishlist

Users want to buy something right on the go ? Well, let them do so, from anywhere in the website !

The initial path was PLP > PDP > add to cart.

We placed "add to cart" CTAs wherever necessary to drive conversions. Et voilà ! +20% add to cart events.

But Also...

Social Login

Search XP rebuild

Emerch rules rebuild

Constant AB Testing

Constant UX Research (live and quanti / quali)