90-Day Operational Roadmap for Founders

A 100-employee U.S. manufacturing company hadn't scaled its operations to match its growth. The founder was still deep in day-to-day execution: fielding every question, approving every decision, managing every fire. They were losing roughly 15+ hours a week to work that shouldn't have required their involvement.

There were no documented processes, no clear communication systems, and no operational rhythm holding the team together. The business was running on the founder's memory and availability — and it was becoming a ceiling on what the company could do next.

I came in as Fractional Chief of Staff and built the operational backbone over 90 days, running the engagement on Ninety.io (EOS) to keep the whole rollout structured around rocks, scorecards, and weekly L10 meetings.

Communication & Async Infrastructure Rebuilt internal comms from scratch using Slack for real-time coordination and Loom for async updates. Set up channel architecture, escalation workflows, and notification rules so information moved to the right people without routing through the founder.

SOPs & Process Documentation Audited every recurring workflow and built a full SOP library in Notion. Templatized repeatable processes so any team member could pick up a workflow and execute it without asking "how do we do this?"

Recruitment Management Took over the hiring pipeline end to end. Managed sourcing, screening, and coordination in Asana so the founder wasn't personally involved in every interview loop.

Marketing & Communications Oversaw marketing operations and internal communications, ensuring consistent messaging and freeing the founder from managing campaigns and updates directly.

Operations Cadence (EOS) Implemented a full EOS operating rhythm through Ninety.io: weekly L10 meetings, quarterly rocks, scorecards, and accountability charts. The team went from "the founder remembers" to a system that held on its own.

15 hours per week returned to the founder — redirected from operational firefighting to growth, deals, and strategy

Full SOP library in Notion across core business functions

Functioning recruitment pipeline in Asana that didn't depend on the founder

Slack + Loom communication infrastructure the team could run independently

EOS operating rhythm with weekly L10s, rocks, and scorecards keeping projects on track

The company became operationally self-sustaining — with documented systems, clean processes, and an operations layer that ran without the founder

In 90 days, a 100-employee manufacturing company went from running on one person's memory to operationally self-sustaining. The founder got their time back, the team had systems they could own, and the business was finally built to scale without a single point of failure.