IT Infrastructure Project
Ahmed Adel
• Serve as the primary point of contact for all service delivery issues, requests, and inquiries.
• Oversee and manage a team of service delivery professionals, ensuring that quality standards are met and exceeded.
• Develop and implement strategies to improve service delivery operations and efficiency.
• Monitor service delivery KPIs and SLAs, taking corrective action as necessary to maintain high levels of performance.
• Establish and maintain strong relationships with internal and external stakeholders, including clients, vendors, and other service providers.
• Negotiate and manage service contracts, ensuring that all terms and conditions are met.
• Manage service delivery budget, approving expenditures in accordance with company guidelines.
• Create and deliver presentations on service delivery progress and initiatives.
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Posted Aug 30, 2023
Managed a project to upgrade and streamline IT infrastructure for a large organization, resulting in improved network performance and increased efficiency.
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Clients
Hitachi Energy
