IT Service Desk Team Lead
Ahmed Adel
Managing smooth delivery of local and Global IT infra projects, applications, and IT program.
• Handling users satisfaction with the offered MS IT services.
• Supporting and contributing on the regional IT events outside
• Developing new strategies and IT procedures to increase efficiency, also enhancing workflow.
• Actively involved in the preparation, conception, realization, and Go Live implementation projects
• Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines
• Handling and tracking department inventory to ensure resources are available for organization.
• Enabling business productivity through driving the Work-Smart training program for MS products.
• Handling POs from request to delivery follow-up.
• Submitting regular reports to management and seek new ideas and strategies to improve performance at the center.
• Analyzing business processes including root cause analysis and technical performance optimization
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Posted Aug 30, 2023
Managing smooth delivery of local and Global IT infra projects, applications, and IT program. Handling users satisfaction with the offered MS IT services.
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Clients
Tena Care
Network Troubleshooting Project
IT Infrastructure Project