Emotional Will Redesign (Desktop)

The Emotional Will feature allows users to share meaningful messages with their loved ones during terminal illness or posthumously. Users can create Text, Audio, or Video Emotional Wills with flexible delivery options and contact management. This desktop redesign focused on improving usability, accessibility, and visual hierarchy while maintaining the sensitive and respectful nature required for such a personal feature.

The existing Emotional Will interface suffered from multiple critical usability issues that hindered user experience during emotionally sensitive moments.

The main problems included poor responsiveness and accessibility compliance, making the feature difficult to use for users with varying abilities. The interface wasn't aesthetically appropriate for the gravity of the feature, lacking the thoughtful design such a personal tool deserved.

The most critical problem was that everything appeared in one frame, creating visual clutter that diverted attention from the core process of creating an Emotional Will. The main creation area was too small and hard to access, making the primary user journey unnecessarily complicated.

The design couldn't adapt to different screen sizes, particularly smaller laptop viewports, creating frustrating experiences for users who needed to access this sensitive feature across various devices.

My primary focus was to give maximum attention to the three core actions: Create Text EW, Create Audio EW, and Create Video EW. The solution centered on clear information architecture and distraction-free user experience.

The redesigned main interface prioritizes context and clarity - clearly communicating that Emotional Wills are distinct from legal wills and explaining the feature's purpose through thoughtful copy and relevant illustrations. The three creation CTAs became the visual and functional focal points.

The breakthrough came from implementing a modal-based creation flow. This approach eliminated distractions by overlaying the creation process above the main interface, allowing users to focus entirely on crafting their emotional messages without competing visual elements.

Initially, I explored a two-step modal approach

Delivery settings, contacts, subject

Content creation.

However, user feedback revealed a critical flaw - users couldn't easily reference their subject line or selected contacts while writing their message.

The final solution presents all elements in one comprehensive modal, enabling users to see and adjust all components of their Emotional Will simultaneously.

Despite the different requirements for Text, Audio, and Video Wills, I maintained consistent structure and interaction patterns. This ensures users who learn to create one type can easily adapt to creating others, reducing cognitive load during emotionally challenging times. ‍

The approach transformed a cluttered, difficult-to-navigate interface into a focused, respectful tool that honors both the user's emotional state and their need for intuitive functionality.

The redesign successfully transformed a cluttered, hard-to-use interface into a focused, respectful tool that properly supports users during sensitive moments while maintaining full functionality across all Emotional Will types.

Collaborators: Althea D'silva, Aniket Jadhav, Antara Tare

Company: All work showcased here is solely for demonstration purposes. Rights, ownership, and intellectual property for these projects belong exclusively to Mitt Arv.