WhatsApp for Business UX Case Study
Nikhil Bakshi
UX Researcher
UX Designer
Product Designer
Figma
Notion
Overview
I went through the whole Design Thinking process trying to figure out the needs of small-scale businesses and kirana shop owners. Their relationship with WhatsApp and how these small businesses have been growing using this platform helped me in coming up with these suggestions and how WhatsApp for Business can help them.
Check out my case study on Medium:
2022
