I created a mock email correspondence with a Contra Independent as if I were a customer support representative for Contra. In this project, my objective was to demonstrate how I would use my skills to respond to an unhappy or concerned user to hopefully keep them on the platform.

Empathy: I showed understanding by recognizing and acknowledging the user's frustrations and concerns.

Problem-solving skills: I provided specific steps and resources that can help the user increase their chances of success on the platform.

Active listening: I paid attention to the user's concerns and offered a solution.

Knowledge of the platform: I showed that I am knowledgeable about the platform and its resources and am able to provide relevant information and guidance to help the user.

Professionalism: I kept my responses professional and friendly, showing that I am committed to providing exceptional customer support.