Three use cases, one connected healthcare experience

Role: Product Designer

Timeline: 3 Weeks

Responsibilities: UX Research, Branding, Flow Design, UI Design, AI-assisted Prototyping, Dev Handoff

Outcome: Turned 3 loosely connected use cases into one healthcare product, delivered 40+ refined screens with a shared design foundation

Sara is an AI care companion designed to support patients before & after medical procedures through guided tasks, progress tracking, and conversational support

The initial brief included only 3 healthcare use cases & a 5-day timeline to visualize them for stakeholder discussions But the workflows behind those use cases were still loosely defined

While stakeholders approved the initial direction, the screens still felt disconnected in my POV The shared brief & generated concepts showed features, but they didn't explain how a patient would move between recovery progress, medications, tasks, & conversations

The biggest gap in the early concepts was continuity. To create a clearer experience, I organized the product around individual procedures, so that progress, tasks, medications, & Sara stay connected within the same context This reduced navigation complexity & helped patients focus on a single recovery journey

Visual medication identity - Combined medication images, schedules, & usage details to help patients identify medicines faster

Actionable reminders - Reduced the stress of missing medications by adding reminders with actionable prompts

Faster conversations - Introduced suggested replies, ratings, & quick interactions to reduce typing effort

Caregiver visibility - Extended procedure visibility to caregivers through view-only access, helping patients stay supported

40+ refined screens delivered, with reusable design foundations and dev handoff

Navigation complexity reduced by organizing around procedures instead of features

Small details, emojis, quick replies, and visual cues made the whole thing feel more human

AI doesn't automatically make an experience simpler. It can add a whole new layer of complexity if people have to figure out how to talk to it. The real work on Sara wasn't making the AI feel impressive; it was making its usefulness feel obvious.

I also learned consistency isn't about making every screen look the same. It's giving different experiences the same foundation, and letting each one flex where it actually needs to.