M365 Support Engineer

Identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.Responsible for the resolution through 2nd & 3rd line support for all Exchange & O365 issues;Assisting in the transition of all Exchange & O365 infrastructure service & associated operational services;Set up and own relevant IT policy and standards in line with appropriate best practice;Keep up-to date with the latest relevant technology, relevant standards, policies and directives;Liaise with internal governance and the relevant external authorities in order to ensure that we are moving towards an approved compliant infrastructure;Produce and maintain operations manuals/run books for the associated services for this team in line with corporate standards;Identifies and acts upon opportunities for continuous improvement to reduce operational risks, optimise efficiency and improve standards;Working with Strategy and Architecture to ensure that that the infrastructure and associated management tools are both supportable and maintainable;That product road maps and any associated remediation plans are in place to address operational risks.Working the other IT teams, such as Network Operations, Application Management, Security, the Service Desk, Strategy & Architecture and the project delivery teams to ensure close alignment and engagement in implementing major developments and enhancements within the existing IT infrastructure.