Melting Barriers: The Abilyn’s Frozen Bakery Rebrand

Jeff Sugarman

Graphic Designer
Brand Strategist
Creative Director
Adobe Illustrator
Ora

Unpacking a Brand Strategy That Resulted in a 40% Sales Uptick

Abilyn’s Frozen Bakery, originally named Chilly Cow, had operated as a local ice cream shop for a several years. To expand the business, they started selling their allergen-free ice cream cakes at local grocery stores, with a goal of becoming a regional brand within three years. However, sales were not meeting targets. Then, they received a cease and desist letter from a much larger ice cream brand with a similar name. Forced to rebrand, they needed a new identity that would boost sales and support their regional growth goals.

Tasks

Mission + Value Proposition Statements 
Brand Name + Tag-line 
Logo 
Custom icons   
Website 
Package Design 
Point-of-Purchase Displays
Uniforms 
Sell Sheets 
Trade Journal Advertisement 
Retail Signage 
Brand Guide
Custom icons designed to amplify Abilyn’s brand.
Custom icons designed to amplify Abilyn’s brand.

Actions

Interview the co-founders to learn their origin story and goals for the brand 
Created several loose, conceptual inroads for the brand to test with customers
Attended tastings at several grocery stores to speak with customers about their expectations for an ice cream cake; get a read on brand presentation  
Customer research revealed flavor was more important than health benefits when choosing indulgent frozen treats.
Established a new brand identity: 
Created a vintage-inspired visual identity drawing on quintessential ice cream parlor aesthetics to stir fond childhood memories.
Designed custom icons to call out key food attributes.
Revised flavor descriptions to carry brand voice.

Results

New packaging contributed to a 40% increase in sales 
The new brand identity effectively aligned with customer priorities, proving flavor and design are both critical to success in the indulgent frozen dessert category.
Product is now carried by several regional and national grocery stores

2020

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