Background
This project is for Sephora Southeast Asia, a leading omnichannel beauty product retailer. The primary focus of this project was to enhance the order tracking experience and mitigate the influx of customer service (CS) tickets stemming from user inquiries about their order statuses.
Platforms
Desktop, Mobile Site, App (Android, IOS)
Across 8 countries (SG, MY, ID, TH, HK, PH, AU, NZ)
