RAG Based Sales Chat-bot

Developed a RAG-based chat-bot with integrated Speech-to-Text (STT) and Text-to-Speech (TTS) for real-time tile sales, enhancing customer engagement.

Customised the STT tool with a homegrown Indian accent, achieving 80% voice similarity for a more personalised interaction.

Implemented robust knowledge base using knowledge graphs providing accurate, context-aware responses about tile products, pricing, and installation details.

Engineered a seamless voice-to-voice conversation flow, enabling customers to interact naturally with the system as if speaking with a human sales representative.

Incorporated real-time product catalogue updates and inventory management, ensuring the chat-bot always provides current and accurate information to customers.

Real time Dashboarding of the metrics