Ticketing System for Textile Traders  (Generative AI)

Developed an API-driven system to decode WhatsApp messages, extract cloth characteristics, and create database entries and tickets.

Designed a matching tool to align vendor certifications and production requirements, automating templates message distribution.

Engineered a reminder system for all parties to ensure smooth communication and workflow.

Automated vendor response decoding, applied markup, and seamlessly delivered the final message to the client.

Designed and developed RESTful API endpoints for key functionalities including message processing, vendor matching, and ticket management.

Created a separate microservice for the reminder system, communicating via API calls to maintain system modularity.

Optimised time saving and brought down time taken from 4 hours to 35 mins daily.

Due to implementation of ticketing system the client increased him bottom line by 30% in the first month