Fabvilla had a strong instore presence. Beginning as a textile shop and later expanding into gifts and homeware, the owner was known for her taste and personal touch while helping customers find the exact right gift. The problem was that the online store was crowded with merchandise, which made it difficult for shopping. Like many gift store, the stock imagery in a templated layout was adding any warmth, and the navigation was jumbled, making it difficult to surface the right products. Furthermore, the website didn't have any real personality — the store's unique personality was lost in a template.