Border Wallets helps Bitcoin users generate and back up their wallets securely without relying on cloud storage or centralized recovery. I led a complete redesign of the web experience from UX strategy to UI implementation spanning 22 pages including the User Guide, Donor CRM, Feedback portal, and Contributor systems.

The redesign focused on trust, accessibility, and transparency, ensuring users could confidently interact with a security-critical product.

While Border Wallets pioneered a pattern-based wallet recovery method, the original site lacked:

A cohesive visual identity communicating credibility and technical trust.

A clear onboarding flow to guide users through the seed-generation process.

Mechanisms for feedback, donation tracking, and contributor recognition.

A unified system to educate users while maintaining security-first design principles.

The goal was to bridge security with simplicity, transforming a technical product into an approachable, learnable tool.

Information Architecture & Page Mapping

Design System Creation (Typography, Color, Components)

UX Writing & Onboarding Flow

Developer Handoff Documentation

Simplify complexity - make wallet security intuitive for non-technical users.

Build credibility - highlight open-source transparency and donor trust.

Unify the flow - connect learning, contribution, and feedback seamlessly.

Encourage participation - empower users to engage via donations, reviews, and guides.

User Guide Revamp: Created a step-based, scrollable UX explaining The Problem → Words vs Pattern → Solution with calm pacing and visual hierarchy.

Donation Transparency: Designed a CRM-driven donation system with live sponsor tiers and dynamic recognition for all contributors.

Feedback Loop: Built a structured feedback portal and rating form, increasing user trust and data-driven improvement.

Contributor Badges: Introduced tiered visual badges (Key, Patron, Champion) to gamify community participation.

Media Hub: Developed a modular section for blogs, podcasts, and Bitcoin Magazine features to strengthen credibility.

3-Step Onboarding: Guided users through secure offline setup — Download → Generate Grid → Choose Pattern.

End-to-end UI/UX redesign for 22 pages

User Guide with step-based education flow

Donation & CRM system with live sponsor recognition

Feedback & rating page for trust analytics

Contributor badges (Key, Patron, Champion tiers)

Media hub for blogs, podcasts, and community features

Average session time rose from 1m 12s → 2m 51s

Onboarding drop-off decreased from 52% → 23%

User confidence improved from 3.2 → 4.6 / 5

Designing for Bitcoin means balancing privacy, clarity, and trust. Border Wallets’ redesign transformed a technical tool into a community-driven product - secure, transparent, and human.