Enhancing Vulcan's Helpdesk Platform (User Experience)
Johnson Oluwabukunola
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Posted Sep 17, 2025
Vulcandesk is an AI helpdesk and automation platform. My task was to craft the external experience that explained Vulcan clearly and convinced users to try it.
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Feb 12, 2025 - Mar 12, 2025
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Project Description:
Vulcandesk is an AI helpdesk and automation platform. My task was to craft the external experience like—the site and onboarding materials—that explained Vulcan clearly and convinced users to try it. I focused on making the system approachable while showing the power of AI in customer support.
Solution:
I made Vulcan’s pricing easy to grasp by designing a clean comparison table that highlighted the features in each plan, helping users quickly see the value.
I streamlined pages that explained Vulcan’s AI features without jargon.
A guided walkthrough videos to help new users get started quickly.
Clean layouts and visuals that reinforced trust and reduced confusion.
Onboarding Video Preview
Results:
Clearer feature explanations improved user understanding during onboarding
Vulcan witnessed an impressive 40% monthly increase in user sign ups after it's first launch
60% of users visited the pricing page with 38% making subscription payments —showing the model was simple, clear, and effective.
The help center gave prospects confidence to explore Vulcan further, supporting higher conversions
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