Streamlining Client Onboarding

* Completed more than 50% of all onboarding processes for customers (new/upgraded) and improved the time-to-first-value (>30 days).

* Collaborated with cross-functional teams by setting up feedback loops from customers and 3rd parties for the development and improvement of products and improved content for educational training sessions and product demos.

* Updated and managed knowledge-based documents for training and reference materials.

* Developed the Onboarding/Training Checklist for new employees/contractors.