A leading fintech company seeking to enhance user retention and engagement in their mobile app.

Redesign the app's main user flows—Add Money, Withdraw Money, and Onboarding—to streamline the user experience and increase overall satisfaction and engagement.

📌 Enhance User Retention: Address pain points and improve the overall user experience to keep users returning to the app.

📌 Increase User Engagement: Make key processes like adding and withdrawing money more intuitive and efficient.

📌 Streamline Onboarding: Simplify the onboarding process to reduce friction for first-time users and increase conversion rates.

Our design studio partnered with a leading fintech company to enhance their app's user retention and engagement by redesigning the main user flows—Add Money, Withdraw Money, and Onboarding. Through extensive UX research, we identified key pain points that hindered user satisfaction. We simplified the navigation and reduced the number of steps in the Add Money and Withdraw Money processes, introducing clear prompts and visual cues to guide users. For the onboarding experience, we condensed and streamlined the steps, incorporated interactive tutorials, and allowed for early personalization to make new users feel more engaged and confident. These redesign efforts were rigorously tested and iterated based on user feedback to ensure a seamless and intuitive experience.

The results were significant. The redesigned Add Money and Withdraw Money flows led to a 30% increase in successful transactions, while the streamlined onboarding process reduced drop-off rates by 25%. Users reported a more intuitive and enjoyable experience, contributing to a 20% increase in overall app usage. The cohesive design language and enhanced accessibility broadened the app's appeal, making it more inclusive and user-friendly.

UX Research, UI/UX Redesign, User Testing, Implementation Support.