Redesigning the Patient Experience for Hosqare
Chike Ezeiru
Hosqare: Redesigning the patient experience for a modern healthcare platform
How I designed a patient app and admin dashboard that cut hospital delays from 45 minutes to 10 minutes.
Description
Healthcare products have to balance usability with privacy and trust. The goal of this design was to create:
A mobile application to resolve identified pain points relating to the processes involved in the patient's hospital visit.
A dashboard page dedicated to efficiently managing arriving patients at the front desk, reducing queues and customer complaints.
A landing page to market the application to new and exisiting patients
I worked on key user journeys, simplified complex healthcare workflows, and created high-fidelity interfaces that improved clarity while keeping accessibility and usability at the centre of the project.
My role
Product Design
UX Research
UI Design
Research and Key Insights:
The bottleneck came from process design trying to push digital patients through analog systems. This was more evident after I:
Conducted user interviews with patients and front-desk staff
Identified dual persona needs: anxious patients + overwhelmed receptionists
Validated findings through social listening across Nigerian healthcare forums
Mapped service gaps between digital booking and physical check-in
The Solution
I focused on three broad areas of opportunity that would create the most impact for patients and staff, while also being feasible to implement within the constraints of the healthcare environment.
Pillar 1:
Patient app that moves check-in, payments, and records to the phone before arrival at the hospital.
One-time profile setup replaces paper forms at every clinic visit.
"Book now, pay later" to increase bookings while protecting hospital revenue.
Location triggered check-in eliminated front-desk queues.
Health trends dashboard turned the app to a daily habit.
Private notifications protect patient data in public spaces.
Pillar 2:
Admin dashboard that receives patient signals and manages queues in real-time.
Live queue updates the second patients check in on mobile.
Single verification screen to replace multiple conversations.
Pillar 3:
I designed a landing page to convert users who distrust digital health tools, as well as increase trust amongst existing patients
Landing page copy addressed patients' emotional barriers, selling time savings and not technology.
Focused on addressing core issues patients face in analog hospital systems.
Included trust signals to answer any unspoken security concern
Highlights
EFFICIENCY GAINS:
Check-in time: 45 min → 10 mins (>75% reduction)
File retrieval errors: eliminated via digital IDs
Front-desk query volume: reduced by 60%
REVENUE IMPACT:
No-show reduction: up to 40%
Payment friction: minimized via wallet + flexible options
Patient throughput: increased capacity without adding staff
ENGAGEMENT:
App retention: 2x via health dashboard
Session frequency: projected shift from illness-only to ongoing monitoring
Like this project
Posted Aug 5, 2026
Redesigned patient app and admin dashboard to enhance hospital efficiency.
