Bingo is one of Australia’s leading recycling and waste management companies, operating across the building & demolition and commercial & industrial sectors.

The project presented unique challenges as it involved redesigning a large internal platform used by Bingo’s employees.

Gradual Implementation Strategy: The transition to the new design needed to be smooth and effective to avoid disrupting the daily operations of the employees. This meant that changes to the interface and features had to be implemented gradually.

User-Centered Design Principles: Although I wasn't directly conducting user research for this project, I applied user-centered design principles to understand the specific needs and workflows of the employees. This information was crucial in designing an interface that would improve efficiency and user satisfaction.

Service Design Focus: My role primarily focused on service design, ensuring that the platform supported all the necessary business processes and provided a cohesive experience.

Iterative Testing and Refinement: Regularly testing the new design components with actual users and incorporating their feedback to refine and improve the platform.

Cross-Functional Collaboration: Worked closely with various departments to align the redesign with both user needs and business objectives, ensuring the new platform supported Bingo's strategic goals.

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This project showcased my ability to tackle complex design challenges in a high-stakes environment. By focusing on user needs while considering business processes, I contributed to creating a more efficient, user-friendly platform that supported Bingo Industries' position as a leader in the waste management sector.

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Visit their website: Bingo Industries