PWC Switzerland Internship - Call Centre Analysis of Phonenow
Renju George
Call Center Analysis for PhoneNow leveraged DAX calculations and KPIs to assess performance metrics like average handling time, first call resolution, and customer satisfaction scores. The analysis provided actionable insights for optimizing call center operations and improving service quality, ultimately enhancing customer experience and business efficiency.
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Posted May 17, 2024
My Call Center Analysis for PhoneNow leveraged DAX calculations and KPIs to assess performance metrics like average handling time, first call resolution, etc.
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