PWC Switzerland Internship - Call Centre Analysis of Phonenow
Renju George
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Data Modelling Analyst
Data Visualizer
Data Analyst
Microsoft Excel
Microsoft Power BI
Call Center Analysis for PhoneNow leveraged DAX calculations and KPIs to assess performance metrics like average handling time, first call resolution, and customer satisfaction scores. The analysis provided actionable insights for optimizing call center operations and improving service quality, ultimately enhancing customer experience and business efficiency.
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My Call Center Analysis for PhoneNow leveraged DAX calculations and KPIs to assess performance metrics like average handling time, first call resolution, etc.
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Data Modelling Analyst
Data Visualizer
Data Analyst
Microsoft Excel
Microsoft Power BI
Renju George
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