Providing Exceptional Customer Service for a Growing Business
Usman Khan
Growth Marketer
Customer Support Representative
ManyChat
Zendesk
As a growing business, you know that customer service is essential to your success. But how do you provide exceptional customer service that will keep your customers returning for more?
In this project, you will learn the critical principles of exceptional customer service. You will also develop a plan for implementing these principles in your business.
Project Objectives:
By the end of this project, you will be able to:
Define exceptional customer service
Identify the fundamental principles of exceptional customer service
Develop a plan for implementing exceptional customer service in your business
Project Activities:
The following activities will help you achieve the objectives of this project:
Research the key principles of exceptional customer service.
Develop a customer service policy for your business.
Train your employees on the customer service policy.
Implement the customer service policy in your business.
Monitor and evaluate the effectiveness of your customer service program.
Project Deliverables:
The following deliverables will be produced as part of this project:
Customer service policy
Employee training materials
Customer service monitoring and evaluation plan
Project Timeline:
This project can be completed in 6 weeks.
Project Budget:
The total cost of this project is $1,000.
Project Team:
The project team will consist of the following members:
Project manager
Customer service representative
Employee trainer
Customer service monitor
Project Risks:
The following risks have been identified for this project:
Lack of employee training
Lack of customer feedback
Changes in customer expectations
Project Mitigation Strategies:
The following mitigation strategies have been developed to address the risks identified for this project:
Employee training will be provided on the customer service policy.
Customer feedback will be collected on a regular basis.
Customer expectations will be monitored and updated as needed.
Project Success Criteria:
The project will be considered a success if the following criteria are met:
A customer service policy is developed.
Employees are trained on the customer service policy.
The customer service policy is implemented in the business.
Customer satisfaction is improved.
Project Conclusion:
Providing exceptional customer service is essential for any growing business. Following the steps outlined in this project, you can develop and implement a customer service program to help you achieve your business goals.
