Organization Software

For a few months, I worked as a UX Design consultant for Artium, which at that time had Orgspace as a client.

They wanted a redesign of their outdated existing product. 

I suggested having a demo mode so organizations can see how the product would work with it filled with data. 

We've noticed a significantly lower percentage of customers continue on past their free trial and sign up for the product due to this suggestion of mine. 

Orgspace is a software company that provides a platform for businesses to manage their organizations. They had previously raised a few million dollars to build their MVP product but struggled to get users to adopt it. Their main problem was that the onboarding process was too complicated and time-consuming. As a result, many users were abandoning the product before they could even get started.

I chose to have the onboarding process the way I did because having overly complex onboarding flows doesn't make it easier for the user. Orgspace was having difficulty with dropoffs during the signup and onboarding phases.  

I was brought on to redesign the user experience of Orgspace. I started by talking to the company's founders and understanding their goals for the product. I also conducted user research to identify the pain points that users were experiencing. Based on this information, I designed a new onboarding process that was simpler and more intuitive. I also created a demo mode that allowed users to try the product before committing to using it. In addition, I redesigned the org chart to make it easier for users to understand the structure of their organization.

I chose these modern and friendly cards for the org chart because the company's previous design had them outdated and did not have a visual hierarchy. 

I decided to add tags if the team was understaffed and tags for the titles of the roles. 

Stakeholders at the company really valued this design decision and backed me 100% on it. 

I even suggested adding a map showing where employees work and their offices. This was loved by the CEO of the company and made its way into the new redesign. 

I would recommend that Orgspace continue to invest in user experience design. By making the product easier to use, they can continue to improve user satisfaction and adoption. I would also recommend they continue conducting user research to identify and address pain points. By staying close to their users, they can ensure that the product is meeting their needs.