Managed the comprehensive support for the SAP-HCM Module, encompassing OMPA, PD, T&E, and ESS.

Exemplified efficiency in resolving bugs and issues within defined SLAs.

Facilitated transparent communication by sharing customer request statuses in weekly meetings.

Demonstrated adept coordination skills by managing multiple remote technical teams to implement requested changes.

Acted as a pivotal link between main customers and the IT department.

Offered valuable contributions to HCM configuration and consistently delivered enhancement estimations.