SAP-HCM System Support (Aug 2010 – Jul 2012)

Leonardo Tadeu Anderson Pinheiro

Managed the comprehensive support for the SAP-HCM Module, encompassing OMPA, PD, T&E, and ESS.
Exemplified efficiency in resolving bugs and issues within defined SLAs.
Facilitated transparent communication by sharing customer request statuses in weekly meetings.
Demonstrated adept coordination skills by managing multiple remote technical teams to implement requested changes.
Acted as a pivotal link between main customers and the IT department.
Offered valuable contributions to HCM configuration and consistently delivered enhancement estimations.
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Posted Sep 15, 2024

Managed the comprehensive support for the SAP-HCM Module, encompassing OMPA, PD, T&E, and ESS.

Personal Development Tool (Mar 2012 – Jul 2012)
Personal Development Tool (Mar 2012 – Jul 2012)
Global Employee Direct Access (Aug 2011 – Dec 2011)
Global Employee Direct Access (Aug 2011 – Dec 2011)
New Company to SAP System (Sep 2010 – Nov 2010)
New Company to SAP System (Sep 2010 – Nov 2010)
IT Work History Feature
IT Work History Feature