Bitumio Knowledge Base Overhaul
Muhammad Sohaib Qaiser
The Challenge
Having an outdated knowledge base, the need was for more articles to be added along with simplifying the structure so that the navigation becomes a breeze for the end user. The KB, already built in Freshdesk, required major recategorization at two different levels.
The Execution
As soon as I got access into the Bitumio product, I went through repetitive iterations to understand what goes where and restructured the whole knowledge base.
The Result
The client, worried about the structure initially, did not only get the knowledge base restructured and updated with the addition of more articles, they came back for further additions to be made.
Bitumio Help Center
💬 Verified Client Success Story
Sohaib did more than I expected. That isn’t always the case on Fiverr. His communication was fantastic and I was always informed about the progress. I would highly recommend his services (5.0★ Verified Project Delivery)
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Posted Sep 21, 2026
Restructured and updated Bitumio's Freshdesk knowledge base with new articles.
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Timeline
Aug 30, 2023 - Sep 17, 2026
