Standard Operating Procedures
Christina Moica
Operations Manager
Google Classroom
Google Drive
Circle K International
Overview
While each chapter of this organization had its own distinct characteristics and goals, the executive officers still had to deliver on the same processes each year. It was time to completely revamp the onboarding and training for incoming leaders – supported throughout their terms by an extensive SOP Bank.
My Role
Established the process for creating SOPs related to each deliverable and KPIs set by the regional executives, as well as recurring responsibilities
Guided, created, and sourced the content for over 55 SOP documents in less than a month – ensured that they reflected the procedures for the Eastern Canada region
Categorized and assigned relevant documents within Google Classrooms as modules, allowing the regional executives to track completion of orientation
Set up the SOP Bank in Google Drive for storage
Do you feel like you're the only one who can do a task correctly?
Is everything living in your head?
Let's get it down on paper – ensuring we deliver the same service and experience to our customers, reducing our margin of error, and increasing efficiency like never before!
Book a Discovery Call with me to get started!
2019
