Design & Development of a Web & Mobile Application for a Telecom

Design and Development of a Web and Mobile Application for a Leading Telecom Provider

Lead the development of an application enabling users to easily top up their mobile phones with just a few clicks, regardless of their registration status.

The project included managing a team that designed and developed both web-based and mobile applications for one of the largest telecom providers globally. The application facilitated quick and easy mobile phone top-ups for all users, whether registered or not.

Sprint Planning: Collaborated with stakeholders to define user stories and set sprint goals. Decided with the team on what could be included in each sprint.

Backlog Grooming: Regularly updated and prioritized the product backlog in collaboration with the Product Owner.

Team Support: Facilitated team collaboration and ensured that all team members had the resources they needed to succeed.

Continuous Improvement: Conducted retrospectives to identify areas for improvement and implement necessary changes.

Stakeholder Communication: Kept stakeholders informed about project progress and managed expectations.

User Adoption Rate: Measured the number of new users who registered and used the application.

Top-Up Transaction Volume: Tracked the number of successful top-up transactions completed through the application.

User Satisfaction: Gathered feedback through surveys to assess the ease of use and overall satisfaction with the application.

Operational Efficiency: Evaluated the reduction in time and steps required for users to complete a top-up.

Error Rate: Monitored and aimed to reduce the number of errors or failed transactions within the application.

Engagement Metrics: Assessed user engagement by tracking frequency and duration of app usage.