The website redesign was a project within the project. Arsenal Testhouse's existing site had accumulated years of content — certification services, testing equipment, technical documentation, industry standards — without a unifying structure. Before any design work could begin, we spent a lot of time auditing the full site, mapping every page, user path, and content category to understand what was there and how it all connected.
The scope of the engagement was focused: we had the time and budget to design five key pages. But to design even those five well, we needed to understand the entire system — how sections relate, where users enter and exit, and how our pages would function within the broader structure. The audit wasn't overhead; it was the foundation.
From there, we built a new sitemap and information architecture that serves two distinct audiences: technical specialists who need direct access to certification specs, and business users encountering the process for the first time who need clarity on what Arsenal Testhouse does and how to start working with them.