Built an AI-powered triage bot

Built an AI-powered triage bot (WeSki Bot) for a ski travel company using n8n, Slack, HubSpot, Jira, and GPT-4.

Agents trigger the bot in Slack with a booking ID. It verifies trip details in HubSpot in real-time, then walks through a structured triage flow via threaded replies: collecting issue description, urgency, OPS needs, actions taken, and refund details.

GPT-4 processes inputs and auto-creates a Jira ticket with booking details, triage notes, SLAs, and refund amounts. A Slack notification posts with links to the Jira ticket and HubSpot deal.

Results: ✅ 60% faster response times ✅ Zero manual data entry ✅ 100% lead capture ✅ 24/7 automated triage

Tech: n8n, Slack, HubSpot, Jira, GPT-4, Google Sheets