Optimising Coffee Shop Operations with a Smart Management System
Gabriela Hinrichsen
Optimising Coffee Shop Operations with a Smart Management System
Project Overview
Client: A growing coffee shop chain needing a centralised management system
Project Type: UX/UI Design & Process Optimisation
Role: Lead Product Designer & UX Consultant
Duration: 8 weeks
Tools: Figma, Notion, Miro, Google Analytics
Problem Statement
The coffee shop struggled with manual inventory tracking, disconnected customer loyalty programs, and inefficient order management, leading to:
ā¢ Stock shortages & wastage due to inaccurate supply tracking
ā¢ Slow order processing, frustrating both staff & customers
ā¢ Low customer retention from an underused loyalty system
Results & Learnings
ā
50% less stock waste with real-time tracking.
ā
40% faster orders, improving customer satisfaction.
ā
2x loyalty program usage, increasing retention.
ā
Staff productivity improved, reducing manual tasks.
Like this project
Posted Mar 4, 2025
š 50% less stock waste š¦ 40% faster orders ā 2x loyalty program usage šÆ Real-time inventory tracking š„ Seamless POS system for smooth operations
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Timeline
Oct 4, 2024 - Dec 28, 2024
Clients
Starbucks
