Prior Customer Support Work by Usamah Sidat

Prior Customer Support Work

Usamah Sidat

Customer Success Manager

Customer Support Representative

HubSpot

Intercom

Slack

With a wealth of experience in customer-facing roles, I have honed my skills in delivering exceptional service and fostering meaningful connections with every individual I interact with.

2021 - 2022

Sitel - Retentions Advisor

Successfully managed a portfolio of 40+ customers a day, using HubSpot and Jira to keep track of their needs and provide timely support.

Collaborated with cross-functional teams, including sales and operations, to develop strategies to retain customers and improve customer satisfaction rates by 20%.

Resolved customer issues and complaints through effective communication and problem-solving skills, resulting in a 15% reduction in churn rate.

2018 - 2019

Hinduja Global Solutions - Customer Service Representative

Resolved customer complaints and inquiries efficiently by using Intercom, resulting in a 95% satisfaction rate.

Consistently maintained outstanding written and verbal communication skills in English while dealing with a diverse range of customers, resulting in positive feedback from customers and colleagues.

Collaborated with cross-functional teams such as product and operations to ensure that customer inquiries and feedback were addressed promptly, resulting in a 20% reduction in customer churn.

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