Imagine you’re in a bustling Nigerian market, surrounded by vibrant colors and sounds, and you realize you forgot your wallet at home. No cash, no problem – you pull out your phone, open the MTN MoMo PSB app, and complete your payment instantly. This app, designed with simplicity and inclusivity in mind, was designed to transform how people manage their finances in Nigeria.

The redesign of the MTN MoMo PSB app was done to enhance its usability and better align it with the needs of its target audience—underserved and unbanked populations in Nigeria. The primary objectives of the redesign were to improve accessibility, streamline workflows, and improve user confidence in the platform.

The MTN MoMo PSB app's usability and security did not fully meet the expectations of the Nigerian audience, causing difficulties with navigation and low engagement. These challenges hindered its mission to provide seamless, inclusive financial services for unbanked and underbanked communities.

The redesign of the MTN MoMo PSB app focused on creating a user-friendly interface tailored to the needs of unbanked and underbanked users. The solution simplified navigation with intuitive workflows, enhanced security features to build trust, and streamlined core functions like money transfers, bill payments, and agent transactions. Updated branding and a modular design ensured scalability for future enhancements, empowering users with a seamless and accessible digital financial experience.