Customer Service Executive

Communicated with clients to identify and discuss their goals and requirements and provided professional advice to them.

Expanded company's sales on a larger scale by renting out 800 cars in 6 months by implementing new sales strategies.

Recommended solutions to complex situations through research and critical thinking and escalated customers to supervisors for enhanced support.

Highlighted the communication skills, such as the ability to listen carefully and to be diplomatic in difficult situations.

Always stayed proactive to cater to any concern/query swiftly.

Developed, updated, and maintained a database of existing and potential customers in Microsoft Dynamics CRM.

Assisted clients with their billing schedule/cycle and also maintained their payments & billing history in Microsoft Business Central.

Handled real-time issues and problems via virtual assistance and also assisted clients throughout the procedure in order to meet business requirements.

Worked closely with highly-valued customers with special assistance to resolve complaints and develop a detailed and satisfactory outcome.

Kept up-to-date records of inventory and made sure that clients are getting the updated information.