Customer Care Specialist

Assisted customers with issues and queries regarding the product and services being offered within a timeframe while maintaining customer satisfaction to the utmost level.

Kept a record of customers' concerns in order to bring down the error to a minimal stage with proper research and analysis.

Dealt with a high volume of customers on Salesforce CRM via live chats for proper assistance.

Made sure of all SLAs were met regarding the timeframe and quality.

Delivered out-of-the-box solutions to real-time concerns and made sure that customers received ordered items in promised time.