✧ Inspecting the existing website: The initial stage involved a comprehensive examination of the existing website structure. The site, developed on Joomla, presented a challenge due to its blog-oriented format, which inadequately aligned with the intended purpose. Notably, sections like 'About' and 'Services' were formatted as blog articles, significantly impeding user navigation. The design, with its poor accessibility and unappealing layout, compounded the usability issues.