Lead Auditor / Customer Service Representative - Hilton

Answered incoming telephone calls promptly/transferring calls to the appropriate department.

 Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

 Researched and rapidly resolved client conflicts increase customer satisfaction.

 Increased hotel revenue by 13 % within a year by implementing integrated marketing promotions.

 Ensured reporting accuracy of end of day, end of month, and end of year performance.