Exec Assistant/Customer Service Specialist

Routinely updated clients, following SLA (Service Level Agreement) guidelines, on active issues to gain additional information or to advise of status,resulting in a 95% customer satisfaction rate.

 Actively monitored and engaged with additional support channels, such as Slack and social media, resulting in a 40% increase in customer engagement.

 Communicated effectively with internal groups to resolve urgent or escalated issues, resulting in a 50% decrease in resolution time.

 Achieved 1Million in sales using email marketing within 7 weeks.

 Manages a team of 35 marketing specialist and oversees the launch of new products or

promotions (5-7 products per month)