Research and Engineering System Support (Aug 2012 – Jun 2015)

Managed the support for 30 applications within the Research and Engineering Department.

Demonstrated efficiency by addressing bugs and issues within stipulated SLAs.

Acted as a crucial liaison, facilitating the exchange of customer request statuses in weekly meetings.

Excellently bridged the gap between main customers and the IT department.

Provided precise enhancement estimations upon management requests.

Effectively identified and mitigated potential security gaps in application source codes, employing HP Fortify software.