🔹 Greets visitors by name-dropping exactly what she can help with, hours, shipping, returns, styling appointments
🔹 Quick-reply buttons for the most common questions, so visitors barely have to type
🔹 Real, specific answers — not vague filler. Ask about shipping and she'll tell you the actual cost, free-shipping threshold, and same-day cutoff time
🔹 Fully on-brand: the concierge panel matches the site's warm, editorial aesthetic instead of feeling like a bolted-on support widget
🔹 Connected admin panel to track how the concierge is being used