Review & Referral Automation

A service business was leaving post-purchase reviews and referrals entirely to chance with no follow-up system. Built a Zapier automation triggered by Square payments that waits three days, sends a Gmail review request with a direct Google Business link, and adds the customer to a Klaviyo referral nurture flow.

Review request sent automatically three days after every Square payment, turning every transaction into a potential Google review without anyone remembering to ask

Customer added to Klaviyo referral flow immediately after purchase, so word-of-mouth becomes a system instead of an afterthought

Turned post-purchase follow-up from a task nobody had time for into a fully automated revenue channel that runs on every single sale