Extensive UX research played a pivotal role in shaping the project's direction, as it delved into the diverse needs and preferences of Brickell City Centre's audience. Through in-depth interviews, surveys, and rigorous usability testing, key user personas emerged, guiding the development of an intuitive sitemap and user-centric wireframes. This meticulous approach ensured a gratifying user experience that resonates with the diverse demographics of the Brickell City Centre.