Ordering food online, while convenient, presents a myriad of issues that can leave hungry customers feeling dissatisfied and contribute to the overall skepticism surrounding this service. One recurring frustration is the inaccuracies in the estimated delivery time provided by the food ordering app. Waiting for an unspecified amount of time while already hungry due to incorrect delivery time estimates can be exasperating. Additionally, inaccuracies in orders and a lack of adequate feedback on the stages of a delivery process only compound the impatience of hungry customers eagerly awaiting their meals.