Summary
Digital Merchants rely on Pagar.me’s Anticipation service to get paid faster, bypassing the long wait for installment payments. But a lack of user-centric design led to frustrations to the customers, translating in a high number of support tickets and low NPS.
As a UX researcher, I I mixed different research methods and uncovered the key pain points affecting merchants and provided actionable insights to revamp the service.
Curious how these findings drove impactful solutions for businesses?
