I collaborated with product and risk to design a multichannel ID verification feature. I managed to increase the CR by 357% and get 5x more users verified

A new tool that enable users to calculate the cost of their credit card transactions in accordance with established rates and payout dates

An in-depth discovery process to understand the perception of retailers who use the service and the stakeholders involved in the process

UX Research project to unconver small businesses banking needs, motiivations and pain points

Evaluated the existing onboarding procces and codesigned a new customer onboarding experience