Shopify Store Manager

Customer Service:

- Answering emails through Gsuite, FreshDesk, Intercomm, Helpscout and Zendesk

- Answering social media (Facebook, IG) chat, comments and moderating it

- I've also automated the process by saving templates to Gsuite for easy use and Facebook comments

- I've created SOP and tutorial for other VA's

Shopify Store Management

- Created websites from scratch to finish

- Order management through Dsers, Oberlo & even manual way

- Order fulfillment through Massfulfill

- Tracking Order Fulfillment on AfterShip app

- Create product description

- Product research for winning products (I've had more than 3 winning stable products)

- Graphic basic design for images

- Video strategy for video editors

- Product naming

- Choose right videos for video editors to use

- Product reviews

Supplier Relationship

- I have whatapp and wechat that I use to contact supplier

- Save .csv file orders for the suppliers, paid them through Ali VIP link

- Update spreadsheet file with tracking #, tracking URL and courier

- Follow up with tracking, disputes

- Handle chargeback, paypl disputes

Project Management

- Can handle VA's, I have 10 years of leadership experience

- Create project management system using ClickUp, Trello, Monday.com, Hive, Notion.so

- Knows how to set up discord, slak

- Hiring, Interview

Client Relationship

- I've been handling clients all over the world for the past 11 years

- Clients from UK, USA, Canada, Germany, Spain, and Asia