Overview Quovus is an NDIS Behaviour Support Provider delivering specialist clinical support to individuals, families, and wider communities. The internal Clinical Hub Dashboard plays a critical role in coordinating referrals, clinician assignments, document management, and real-time case updates.

The existing dashboard had major workflow inefficiencies that were slowing down coordinators and introducing risk into the referral process. Key issues included:

Manual referral data re-entry, creating avoidable workload and risk of human error

Difficulty and delays in allocating referrals to clinicians

Data inconsistencies and frequent loss of important case-related details

Lack of transparency and clarity in document sharing workflows

Limited support resources for coordinators using the system day-to-day

These challenges led to reduced productivity, miscommunication, and an inconsistent user experience.

As the Lead Product & UX Designer, I was responsible for end-to-end redesign of the Clinical Hub Dashboard.

Conducted user research through face-to-face interviews and Google surveys with coordinators

Mapped user workflows and identified bottlenecks within referral and document-handling processes

Created low-fidelity wireframes and validated them with stakeholders through weekly demo sessions

Developed high-fidelity UI designs and interactive prototypes focused on simplicity and clarity

Ran unit testing with 12 coordinators to gather real-world feedback and refine UX flows

Collaborated with the development team to ensure seamless integration into the final product build

This was a 2-month iterative project, guided by continuous client feedback and usability testing cycles.

Reduced manual data entry by ~45% through streamlined referral input and automated data flow

Improved referral-to-clinician allocation efficiency by ~38%, enabling faster case assignment

Increased data consistency and reliability by ~50% due to improved system mapping and reduced duplication

Enhanced transparency in cross-team document sharing by ~60%, ensuring better alignment and communication

Increased coordinator platform adoption and satisfaction by ~35% after iterative testing and refinement

Overall, the redesigned Clinical Hub Dashboard improved operational efficiency by over 40%, resulting in a more intuitive, reliable, and workflow-friendly environment for both coordinators and clinicians.