Chatty is a platform that helps integrate live support to your business website to assist customers and aid growth. A clean, modern UI ensures consistency and ease of use across all modules.

I want an all-in-one platform that allows businesses to seamlessly integrate live customer support into their websites, enabling them to assist visitors in real-time. The platform should not only offer live chat but also come with additional tools like automated responses, analytics, and multi-agent support so businesses can manage customer engagement, improve satisfaction, and scale their support operations from a single solution.

We developed a seamless SaaS platform that allows businesses to integrate live customer support directly into their websites. With just a few clicks, businesses can activate real-time chat, manage multiple support agents, and automate responses to frequently asked questions. The platform also offers built-in analytics, allowing teams to monitor performance and customer satisfaction. Users can easily switch between live support, chatbot configuration, and analytics tools, with all data synced and saved in one centralized dashboard making customer engagement efficient, consistent, and scalable.

Our process starts from extensive research on the problem and the solution, then went further to develop a user persona and goal statement. The next stage was the ideate stage where we brainstormed on ideas and user flow. Design soon followed up with low fidelity wireframes and high fidelity wireframes. Testing followed with surveys and regression test.

We employed user interviews questions to derive some key insights on the needs of our potential users.

How do you currently handle customer support on your website or digital platforms?

Can you share any challenges you face when engaging with customers in real-time?

What tools or platforms have you tried in the past for live chat or customer support, and what was your experience like?

Are there any specific features or capabilities you would prioritize in a live support platform to improve customer engagement and team productivity?

Can you describe your ideal experience when setting up, customizing, and using a live support system on your website?

The landing page features a clean and engaging hero section with a strong value proposition, clear call-to-action buttons, a brief overview of the platform’s core features, real-time support highlights, user testimonials for credibility, and an intuitive navigation bar for a smooth browsing experience.

This is the dashboard interface where business owners manage and respond to customer chats in real time. It features clearly separated tabs for 'Open' and 'Resolved' conversations, making it easy to track ongoing support and maintain organized communication history.

The statistics dashboard provides a clear overview of customer support performance featuring real-time data on new conversations, replies, closed chats, average response time, and customer satisfaction ratings. Visual graphs and key metrics help businesses monitor trends, improve efficiency, and deliver better support experiences.

This settings dashboard section allows users to fully customize the appearance of the support widget on their website. From choosing widget colors and chat box position to editing online/offline messages and selecting between bubble or button icon styles, everything is designed to match the brand's look and feel effortlessly.

This settings dashboard provides a simple, copy-paste solution for integrating the chat box widget into any website. Users can easily access the necessary lines of code to embed the widget, ensuring a smooth and hassle-free setup process for real-time customer support.