Triage Concurrency: Improving ops efficiency by Andre OchoaTriage Concurrency: Improving ops efficiency by Andre Ochoa

Triage Concurrency: Improving ops efficiency

Andre Ochoa

Andre Ochoa

Created task assign feature that prevent triage concurrency between Nurses
Result: Eliminated task concurrency, thus reduced number of shift hours needed and slashed operational costs by 5%
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Posted Oct 17, 2023

Gathered data about the most uncommon status changes done by users and built the flows that enabled them in the product.