Designed and developed an interactive

Designed and developed an interactive Call Centre Dashboard in Microsoft Excel to monitor key business metrics and agent performance. The dashboard provides insights into total calls, revenue generated, call duration, customer ratings, representative performance, call trends, regional performance, and customer satisfaction. Built using Pivot Tables, Pivot Charts, Slicers, Conditional Formatting, and advanced Excel functions, this dashboard enables users to filter data dynamically and make informed business decisions through clear and interactive visualizations.