Customer support

Inbox management

Operations management & creation

Product specialist

SOP creation

Calendar management

I have been working with Contra, the commission-free freelance marketplace, since April of 2023 as a part of their Client Success and Operations Support team.

This role initially started with simple operational tasks reviewing and matching freelance talent to new jobs on the platform but grew into a full-time freelance position by September 2023. My responsibilities in this role have since grown to client email support, SOP creation, product management, and much more.